When a product loses its core
One reasonable request at a time, the thing that made the product compelling gets buried under everything added after. I've watched this happen over and over, across industries and scales.
Innovation Process
On customer insight, organisational learning, innovation process, and what actually changes decisions.
One reasonable request at a time, the thing that made the product compelling gets buried under everything added after. I've watched this happen over and over, across industries and scales.